AMAZING OR NOTHING. WELCOME TO TODAY’S CUSTOMER-FIRST WORLD.

Strategy

THE ROAD TO BECOMING AMAZING

Leaving product oriented behind and becoming customer oriented. Within the strategy, we detect where the gaps are between customer demands and your service offering. Driven by customer journey.

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Services

Customer Insight

  • Habit & behavior research
  • Early adopter identification
  • Customer interviews
  • Quantitative analysis

business model insight

    • New pocket of growth analysis
    • Ecosystem analysis
    • Platform trend analysis

technology insight

    • Technology trend analysis
    • Breakthrough technology
    • Tech adoption insight

MethodS

  • Lean Startup Proces
  • Funding Cycle & Organisation
  • Training & Learning
  • Innovation rules
  • Stakeholder Mgt
  • KPI dashboards
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Design

CUSTOMER-FIRST INSTEAD OF BRAND-FIRST

Sometimes you’ll need an entirely new customer experience, taking into account today’s technology, or you’ll need a revamp of your existing one. In any case, we aim to exceed customer expectations from inside and outside your industry.

Services

need finding

  • Early adopter identification
  • Habit & behavior research
  • hyper targeting
  • Customer interviews
  • Quantitative analysis

ideation

  • Brainstorming
  • Innovation games
  • Co-creation sessions
  • Roundtable interviews
  • Current user behaviour

Design

  • Design sprint
  • Job to be done analysis
  • Problem solution analysis
  • Lean canvas / big idea canvas
  • Business Model Canvas
  • Assumption Analysis
  • Experiment Roadmap

Build

TECH TO SCALE GREAT THINGS

We have technological capabilities in house and a network of preferred partners to build the essential elements of a great customer experience. With partners in E-commerce, site personalization, emailing.

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Services

design

  • Brand
  • Storytelling
  • Mood boards
  • Copy

LANDING PAGES

    • WordPress
    • Squarespace
    • Shopify

INTERACTIVE CONTENT

    • Video
    • Audio